Returns & Exchanges Policy

1. Eligibility:

  • To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Returns and exchanges are subject to approval and must be initiated within [15] days of receiving your order.

2. Non-Returnable Items:

  • Certain items are non-returnable, including:
  • crocheted items
  • Personalized or customized items

3. Returns Process:

  • - To initiate a return, please contact our customer service team at [(856) 946-2419] to request a return authorization (RA) number.
  • - Once you have received your RA number, securely package the item(s) and include the RA number on the outside of the package.
  • - Ship the item(s) back to us at the address provided along with a copy of your original receipt or proof of purchase.

4. Refunds:

  • - Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item(s) and whether your refund has been approved or rejected.
  • - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7] business days.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer service team to request an exchange authorization (EA) number.
  • Follow the returns process outlined above, indicating in your request the item you wish to exchange and the new item you would like to receive.
  • Once we receive your returned item(s) and approve the exchange, we will process the shipment of the new item to you.

6. Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure that we receive your returned item(s) safely.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to arrange a replacement or refund as quickly as possible.

8. Contact Information:

  • If you have any questions about our Returns & Exchanges Policy, please contact us at [your contact information].

9. Changes to Returns & Exchanges Policy:

  • Best OFF the Shelf reserves the right to modify this Returns & Exchanges Policy at any time without notice. Any changes will be reflected on this page.

10. Acceptance of Terms:

  • By placing an order with Best OFF the Shelf, you are agreeing to the terms outlined in this Returns & Exchanges Policy.